Effective Date: 11 August 2026
This website is operated by Vibrant Relief. Throughout the website, the terms “we”, “us” and “our” refer to Vibrant Relief.
By visiting our website, purchasing a product or otherwise using our services, you agree to these Terms of Service and any policies referenced within them.
Please read these Terms carefully before using our website or placing an order.
Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law (ACL) or other rights that cannot lawfully be excluded.
1. Online Store Terms
By using this website and placing an order, you confirm that you are legally capable of entering into a binding agreement or have the appropriate consent to do so.
You must not use our website, services or products for any unlawful or unauthorised purpose.
You must not attempt to interfere with the operation, security or functionality of our website.
2. General Conditions
We reserve the right to refuse or cancel orders where reasonably necessary, including where we suspect:
- Fraudulent or unauthorised activity
- Incorrect pricing or product information
- Misuse of promotional offers
- Resale or commercial purchasing contrary to stated conditions
- A violation of these Terms
Nothing in this section limits any rights available to you under Australian Consumer Law.
You may not reproduce, copy, distribute, sell or exploit any part of our website or its content without our prior written permission, except where permitted by law.
3. Products & Wellness Information
Vibrant Relief offers products focused on pain relief, recovery, comfort and general wellness.
Information provided on our website is intended for general informational purposes and should not be considered medical advice, diagnosis or treatment.
Individual experiences and results may vary.
Where appropriate, you should follow the instructions and safety information supplied with the product. If you have concerns about whether a product is suitable for your individual circumstances, particularly where you have an existing medical condition, injury or are receiving medical treatment, you should seek advice from an appropriately qualified healthcare professional.
Nothing on our website is intended to replace professional medical advice.
4. Product Information & Availability
We make reasonable efforts to ensure product descriptions, photographs, specifications and other information are accurate and current.
However, colours and appearance may vary slightly depending on your device, display settings or product manufacturing variations.
Products may be modified, replaced or discontinued from time to time.
We reserve the right to limit quantities where reasonably necessary.
5. Pricing
All prices displayed on our website are shown in the currency indicated at the time of purchase.
We may change our prices, promotions and offers from time to time without prior notice.
The price applicable to your purchase will generally be the price displayed when you place your order, subject to correction of genuine errors and your rights under applicable law.
Promotional offers may be subject to additional terms, availability or expiry dates.
6. Orders & Order Acceptance
Submitting an order does not necessarily mean that we have accepted it.
After placing an order, you should receive an order confirmation containing the details of your purchase.
We may decline or cancel an order where reasonably necessary, including because of product unavailability, suspected fraud, incorrect information or a genuine pricing error.
If we cancel an order after payment has been collected and no goods are supplied, the applicable payment will be refunded.
7. Billing & Customer Information
When placing an order, you agree to provide current, complete and accurate information, including your:
- Name
- Delivery address
- Email address
- Contact information
- Payment information where required
You are responsible for checking your information before submitting your order.
Incorrect or incomplete delivery information may result in delays or unsuccessful delivery.
8. Payments
Payments are processed through the payment methods made available during checkout.
We use third-party payment providers to securely process transactions. Vibrant Relief does not directly control the operation of those external payment systems.
Payment methods available to you may vary depending on your location, device or other factors.
9. Shipping & Delivery
Orders are shipped according to our Shipping Policy.
Delivery timeframes displayed on our website are estimates unless expressly stated otherwise.
Occasional delays may occur because of courier disruptions, weather, peak periods, public holidays, remote locations or other circumstances outside our reasonable control.
For full information regarding processing, tracking and delivery, please review our Shipping Policy.
10. Returns, Refunds & Consumer Guarantees
Returns and refunds are handled according to our Refund & Returns Policy and applicable Australian law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may have rights to a repair, replacement, refund or other remedy where a product fails to meet an applicable consumer guarantee.
Our store policies are intended to operate in addition to your statutory rights, not replace them.
11. Personal-Use & Wellness Products
Some Vibrant Relief products are intended to come into direct contact with the body.
For health and hygiene reasons, certain opened or used products may not be eligible for change-of-mind returns.
This restriction does not limit your rights under Australian Consumer Law where a product is faulty, unsafe, not as described or otherwise fails to meet an applicable consumer guarantee.
Please review our Refund & Returns Policy for further information.
12. Third-Party Services & Links
Our website may contain links to or integrations with third-party websites and services, including payment providers, delivery providers and other technology platforms.
Third-party websites operate independently and may have their own terms and privacy policies.
To the extent permitted by law, we are not responsible for the content, availability or practices of independent third-party websites.
13. Reviews, Feedback & User Content
If you voluntarily submit a product review, testimonial, photograph, feedback or other content to Vibrant Relief, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, misleading, defamatory, abusive, infringes another person's intellectual property or privacy rights, or contains malicious software.
Where permitted, you grant Vibrant Relief a non-exclusive right to use, reproduce and display submitted content for legitimate business and marketing purposes.
14. Intellectual Property
Unless otherwise stated, the content on this website — including our branding, text, graphics, page designs, photographs and other original materials — belongs to Vibrant Relief or is used with appropriate permission.
You may use the website for personal, non-commercial purposes.
You must not reproduce, distribute, modify or commercially exploit our protected content without permission, except where permitted by law.
15. Personal Information & Privacy
The collection, use and handling of personal information through our website is governed by our Privacy Policy.
By using our website, you acknowledge that your information may be processed as described in that policy.
16. Errors & Omissions
Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability or other information.
We reserve the right to correct genuine errors and update inaccurate information.
Where an error affects an order you have already placed, we will handle the situation reasonably and in accordance with applicable Australian law.
17. Prohibited Uses
You must not use our website to:
- Violate applicable laws or regulations
- Infringe intellectual property rights
- Submit deliberately false or misleading information
- Distribute malware, viruses or harmful code
- Attempt to gain unauthorised access to our systems
- Interfere with the security or operation of the website
- Harass, threaten or abuse another person
- Engage in fraudulent activity
We may restrict access to our services where these Terms are breached.
18. Disclaimer
We aim to provide accurate and useful information about our products, but individual results and experiences can vary.
Unless expressly stated otherwise, Vibrant Relief products are not intended to diagnose, treat, cure or prevent a medical condition.
You should use products according to their instructions and any applicable warnings.
Nothing in this section excludes guarantees, warranties or other rights that cannot legally be excluded under Australian law.
19. Limitation of Liability
To the maximum extent permitted by law, Vibrant Relief will not be liable for losses arising from misuse of our website or products, failure to follow supplied instructions, or circumstances outside our reasonable control.
However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights available under Australian Consumer Law.
20. Indemnification
To the extent permitted by law, you agree to indemnify Vibrant Relief against reasonable losses, claims or expenses arising directly from your unlawful use of our website or a material breach of these Terms.
This provision does not apply to the extent that a loss was caused or contributed to by Vibrant Relief.
21. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
22. Termination
You may stop using our website at any time.
We may suspend or terminate access where we reasonably believe these Terms have been materially breached or our website or customers are being placed at risk.
Any rights or obligations that are intended to survive termination will continue to apply.
23. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund & Returns Policy and other policies expressly incorporated into these Terms, govern your use of Vibrant Relief's website and services.
24. Governing Law
These Terms are governed by the applicable laws of Australia.
Nothing in these Terms limits any rights you may have under applicable Commonwealth, state or territory legislation.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products or legal obligations.
The latest version will be published on this page together with an updated effective date where appropriate.
Your continued use of the website after changes take effect constitutes acceptance of the updated Terms, to the extent permitted by law.
26. Contact Us
If you have questions regarding these Terms of Service, your order or any of our store policies, please contact Vibrant Relief through the Contact Us page on our website.
Thank you for choosing Vibrant Relief.
Our goal is to provide Australians with practical, easy-to-use products that support greater comfort, recovery and everyday wellbeing.