Shipping Policy

Shipping Information

A Note From Vibrant Relief

We know that when you order something to support your comfort, recovery or everyday wellbeing, you don’t want to be left wondering where it is.

At Vibrant Relief, we aim to make delivery simple and transparent. From order confirmation through to arrival, we’ll keep you informed with tracking updates so you can follow your order along the way.

Where Do We Deliver?

We currently deliver Australia-wide, including metro and regional locations.

Delivery availability may vary for certain remote areas or products. If we're unable to deliver your order to the address provided, our team will contact you.

Is Shipping Free?

Yes. We offer FREE standard shipping Australia-wide.

There’s no minimum spend and no unexpected shipping charge at checkout for standard delivery.

If additional or alternative delivery services become available, any applicable charges will be clearly displayed before you complete your purchase.

How Long Does Delivery Take?

Order Processing:
Please allow approximately 1–2 business days for your order to be processed before dispatch.

Estimated Delivery:
Once dispatched, delivery generally takes:

Metro areas: 3–5 business days
Regional areas: 5–12 business days

These are estimated delivery timeframes rather than guaranteed delivery dates. Remote locations and periods of high demand may require additional time.

Tracking Your Order

Once your order has been dispatched, we'll send your tracking information to the email address provided at checkout.

Please allow some time for the courier's tracking system to register your parcel after dispatch.

If you haven't received your tracking information, we recommend checking your spam or junk folder before contacting our support team.

Tracking Hasn't Updated — Should I Be Concerned?

Not necessarily.

Tracking information may occasionally take several business days to update, particularly while a parcel is moving between courier facilities.

If your tracking hasn't updated for an extended period or your order has passed its estimated delivery timeframe, please contact us and our team will help investigate the shipment.

Unexpected Delivery Delays

While we work to get orders delivered as smoothly as possible, occasional delays can occur due to circumstances outside our direct control, including:

Courier network disruptions
Severe weather
Public holidays
Peak shopping periods
Remote delivery locations
Operational delays

We appreciate your patience when these situations occur and will assist where we reasonably can.

Can I Change or Cancel My Order?

If you need to change your delivery details or cancel an order, contact us as soon as possible after placing your order.

We'll do our best to accommodate your request, but orders can move into processing quickly.

Once an order has been dispatched, we're generally unable to change the delivery address or cancel the shipment. Your rights under Australian Consumer Law are not affected.

Orders Placed on Weekends & Public Holidays

Orders placed on weekends or Australian public holidays will generally begin processing on the next business day.

Business days are Monday to Friday, excluding applicable public holidays.

Incorrect or Incomplete Delivery Addresses

Please carefully check your delivery information before completing your purchase.

Vibrant Relief cannot guarantee successful delivery where an incorrect or incomplete address has been provided.

If you notice an error after ordering, contact us immediately. We'll do our best to update the details before dispatch, although changes cannot be guaranteed once processing has begun.